Q. How long will it take to get my order?
A. Normal processing time for printed orders is 10 days to 2 weeks. Digital products are available to download immediately.
We understand that you want your printed order as soon as possible and we work hard to make that happen, but please understand that we are a small family business that works out of our home and because each order is custom built, it does take some time.
We process and ship orders 2-3 times a week. You will receive an email notice with a USPS tracking number when your order has shipped. Please note that it can take up to 24 hours for the tracking number to register depending on when the USPS scans the label into their system.
Q. What is the date range format of the planner?
A. The Catholic Daily Planner™ comes in two formats: The Calendar Year which runs January through December and the Academic Year which runs August through July. We do not offer both formats at the same time. The Academic Year planner is available from April/May through mid August and the Calendar Year planner is available from September/October through mid-January.
Q. What are those numbers for the cover options?
A. The numbers correspond to the pictures in the gallery. If you can’t see the cover options click here for the full page of options.
Q. What is you return/exchange policy?
A. 15 days in new condition for printed and shipped items. Digital downloads are not refundable.
Details on the returns page here.
Q. Can I order by phone?
A. No. We cannot take phone orders.
Q. Can I get more than one add-on bound in with my printed planner?
A. Yes but only up to two for coil bound. Any more than two won’t fit the coil and will make it too hard to turn the pages. The options for planners are listed in the drop down box on the planner order pages. If you can’t see the drop downs try switching browsers.
Q. Do the coil bound planners come with a plastic cover for protection?
A. Yes. All coil bound planners come with a full color cover plus a clear vinyl cover and a solid cover on the back. Hole punched planners come shrink wrapped with a full color cover only.
Q. Do the hole punched planners come with a binder?
A. No, the hole punched planners are just a refill to fit in a binder
Q. Do you sell binders?
A. No but you can find a wide variety of binders at any office supply store.
Q. Do you ship internationally?
A. No. At this time we can ship only to US addresses. Digital downloads are available internationally.
Q. Is my credit card number safe? Is your process secure?
A. Yes! We do not receive any information about you except your billing and shipping address. Stripe processes your credit card and stores the information on their secure servers. We never even see your credit card number!
Q. Is my personal information safe with you?
A. Absolutely! We take privacy very seriously and we will never sell, rent or give out your information to anyone.