Have a question? Check here first and you might find the answer!
Q. How long will it take to get my order?
A. Orders are typically processed and shipped within 10 days to 2 weeks –though often much sooner. We understand that you want your order as quickly as possible but as each planner is custom-built, punching, assembling, processing, packing and shipping does take some time.
We are a small family business and though we strive for excellent customer service, we appreciate your patience when things get backed up.
You will receive an e-mail with a tracking number once it has shipped. If you don’t get a tracking number be sure and check your spam folder as they sometimes end up there.
If you haven’t received your order within 15 days of ordering please contact us and we will let you know its status.
IMPORTANT: Please make sure your shipping address is current. We ship to the address that we are given and cannot be responsible for shipping items to a wrong address.
All orders are scanned and tracked. We cannot be responsible for packages that tracking shows have been delivered but you cannot find. If you believe your package to have been stolen you must make a claim with the carrier as we will not be able to do it for you.
Q. What is the date range format of the planner?
A. The Catholic Daily Planner™ comes in two formats: The Calendar Year which runs January through December and the Academic Year which runs August through July. We do not offer both formats at the same time. The Academic Year planner is available from April/May through mid August and the Calendar Year planner is available from September/October through mid-January.
Q. What are those numbers for the cover options?
A. The numbers correspond to the pictures in the gallery. If you can’t see the cover options click here for the image.
Q. What is you return/exchange policy?
A. 15 days in new condition. Details on the returns page here.
Q. Can I order by phone?
A. No. We cannot take phone orders at this time.
Q. Can I get more than one lesson planning pages bound in with my planner?
A. Yes but only up to two for coil bound. Any more than two won’t fit the coil and will make it too hard to turn the pages. The options for planners are listed in the drop down box on the planner order pages. If you can’t see the drop downs try switching browsers. Also, drop down menus may not work on mobile devices.
Q. Do the coil bound planners come with a plastic cover for protection?
A. Yes. All coil bound planners come with a full color cover plus a clear vinyl cover and a solid black or blue poly cover on the back. Hole punched planners come shrink wrapped with a full color cover only.
Q. Do the hole punched planners come with a binder?
A. No, the hole punched planners are just a refill to fit in a binder
Q. Do you sell binders?
A. No but you can find a wide variety of binders at any office supply store.
Q. Do you ship internationally?
A. No. At this time we can ship only to US addresses.
Q. Is my credit card number safe? Is your process secure?
A. Yes! We do not receive any information about you except your billing and shipping address. Simply Commerce and/or PayPal processes your credit card and stores the information on their secure servers. We never even see your credit card number!
Q. Is my personal information safe with you?
A. Absolutely! We take privacy very seriously and we will never sell, rent or give out your information to anyone.