Have a question? Be sure and check the F.A.Q. page first to see if the answer is already there.
To view the status of your order please login to your account. If your order shows as “processing” this means that it is in the queue waiting to be put together and shipped. If your order has been shipped there will be a tracking number.
Normal turnaround time for all orders is 10 days to 2 weeks. In slower times the turnaround can be shorter but in busy times (especially June and July) it can be longer.
We understand that you want your order as soon as possible and we work hard to make that happen, but please understand that we are a small family business that works out of our home and because each order is custom built, it does take some time.
We process and ship orders 2-3 times a week. You will receive an email notice with a USPS tracking number when your order has shipped. Please note that it can take up to 24 hours for the tracking number to register depending on when the USPS scans the label into their system.
Still can’t find what you’re looking for? Contact us at firstname.lastname@example.org